Course Description

This lunch-time series meets on the first Friday of the month and offers service providers a chance to learn from and be inspired by experienced service "stars". An invited speaker will start off each session with a brief presentation. Kicking off our first session will be the new VP of University HR, Cindy Durning.

Possible topics to be addressed during the series include: "Measuring Customer Service"; "The Relationship Between Internal and External Customers"; and "Dealing with Difficult Customers". Each session will include Q&A and discussion. Participants are urged to bring their own issues, problems, and difficult cases, and to share best practices.

Times and Location

Session 1:
Featured Speaker: Cindy Durning, V.P., Columbia University Human Resources
Friday, October 6
12:30 to 1:30 p.m.

Session 2:
Featured Speaker: Lisa Hogarty, Executive V.P., Administrative and Student Services
Friday, November 3
12:30 to 1:30 p.m.

Session 3:
Featured Speaker: Sue Fredericks, President, On Purpose, Inc.
Friday, December 1
12:30 to 1:30 p.m.

Interchurch Center, Room 1220
475 Riverside Drive (at 120th Street)

How to Register

Use the Registration Form.

If a user doesn't have a UNI, or is registering for a user other than her/himself, he or she may select the phrase "I Don't Have a UNI" in the lower left hand corner of the log in box.